We all know what it is like to receive great customer service from companies such as Costco, Apple, and Starbucks. Providing it can be a bit more challenging.  At A Place for Mom, the premier senior living referral service in the U.S. and Canada, we talk to more than 200,000 families each year and help more than 20,000 senior living providers.  Delivering exceptional service to seniors,...

A Place for Mom launched in Canada in July of 2014. We spent months learning about Canadian laws, terminology, and customs surrounding seniors housing to learn as much as we could about the seniors housing industry. There were three main steps that we needed to get right to ensure that we could work with our partners to provide exceptional service to Canadian seniors and their families. 1....

Last week members of the A Place for Mom Team attended the annual ALFA Conference & Expo in Tampa, Florida where we hosted a Partner Appreciation Event with our special guest, and most well-known APFM team member, Joan Lunden. The event was a celebration honoring you; each and every senior living professional we are so blessed to work with and collaborate with to help families.  It was a...

Today we welcome Chris Orestis, CEO and co-founder of Life Care Funding. The Assisted Living Federation of America (ALFA) is the United States’ leading trade group for the Senior Living industry.  During the week of May 4th, more than 2,500 industry leaders gathered together in Tampa, Florida to celebrate the silver anniversary of ALFA and work together on how to continue the evolution...

For today’s post we welcome Deborah Howard, CEO and Founder of Senior Living Smart. It’s that magical moment when the concierge says “I have an inquiry” that first separates order takers from true sales professionals. What happens next? Here’s a hint – it all comes down to intent, mindset and approach. The Intent of an Order Taker Order Takers are intent on gathering information that is...

By now you know that having great online reviews is essential to generating new leads, and converting those leads into moves. But getting online reviews can seem difficult if you’re not super computer-savvy or comfortable using the internet. Fortunately, there are plenty of ways you can get online reviews without having to go online, or better yet, even touching the computer. (Okay,...

I’m going to start today’s article by posing a question that I get from many partner communities: “Where is my community? I’m looking at the Assisted Living list for Seattle on your website and I should be in the first few results, but I’m not on the page at all.” The Basics of A Place for Mom’s Search Results To answer this question, I have to start at the beginning....

Whether it’s the holidays, a family reunion, or an annual gathering, too much family time for many can be a little stressful. At A Place for Mom, it’s what we thrive on as an organization. A Place for Mom specializes in helping families take the complexity out of their search for senior living solutions for their parent or loved one through the help of local Senior Living Advisors. In 2014...

A Place for Mom is constantly striving to find new ways to educate, inform, and aid others in the search for senior living. Our new Q&A Community was created to assist and support seniors and their families. A person can sign up for our site, and users can ask questions related to any aspect of senior living and answers are provided by experts specializing in various aspects of senior...

Every three weeks a new group of Senior Living Advisors enter our training program at A Place for Mom, preparing to offer the best service to our families and our partners. Working closely with our trainers, who bring years of senior living and sales experience to their roles, every new advisor studies a wide range of topics, from determining the appropriate level of care to overcoming...