At A Place for Mom (APFM), we recognize that dealing with monthly invoices can be overwhelming and time-consuming. This process doesn’t need to be stressful, so we decided to make it easier. We are excited to announce, APFM ePay, our online billing and payment platform! Learn how you can start paying your invoices online and some common questions about APFM ePay.
We have partnered with Nodus Technologies, a trusted and well-known provider of electronic payment software. The platform offers 24/7 access to invoices and online payment submission to make managing and paying your APFM invoices simple and straightforward. Our goal for APFM ePay is to make this process as seamless as possible so you can focus your time on generating more moves.
In order to make this change as flawless as possible, we have collected the most common questions from partners who have already been introduced to APFM ePay. We are thrilled about this change and can’t wait to start working with you in APFM ePay!
Top 10 Questions and Answers about APFM ePay
1. How do I access APFM ePay?
APFM ePay can be accessed by logging into your Partner Central account. Once logged in you will see a new tab called Invoices. You can access the program through the Invoices tab.
2. I do not see the Invoices tab when I login to Partner Central.
If you do not see the Invoices tab when you login, please contact our dedicated Customer Experience Team at 866-892-1205. Please note that a few select organizations have requested that their communities not have access to APFM ePay. If your company has requested not be to set-up on APFM ePay, we will let you know when you call.
3. How do I give my bookkeeper or controller access to APFM ePay?
Additional users can gain access to APFM ePay by contacting our dedicated Customer Experience Team at 866-892-1205 or by emailing the name of your community, name of the person, their title, and email address to email@example.com.
4. I’m not responsible for paying invoices can this program still be helpful to me?
Yes! APFM ePay allows you to see, print, and review invoices online. This is a great way for Executive Directors, Regionals, and corporate employees to ensure that invoices are being processed timely and accurately ensuring that your account is not suspended for non-payment.
5. Can I set-up future payments in APFM ePay?
Yes! APFM ePay allows you to set up a payment for a future date so that you can ensure payment is submitted on-time without having to log back in on the due date.
6.Can I make a payment on APFM ePay using a check?
Yes! Simply follow the instructions for making a payment by “e-check payment.”
7. I lost the invoice that was mailed to me. Can I print a copy of the invoice using APFM ePay?
Yes! APFM ePay allows you to print copies of unpaid invoices 24/7 without having to contact A Place for Mom’s accounting department and wait for a new invoice to be sent to you.
8. Do my communities have access to all invoices for my entire organization?
No. Only corporate level users have access to invoices for all of your communities. Community level users only have access to their community, regional users to their region, and divisional level users to all regions and communities in their division.
9. I don’t have a Partner Central account or do not remember my password. How can I get help?
To sign-up for Partner Central, go to the website and click “Login.” Once on the Login screen click “Sign Up Now!” If you forgot your password, simply click on the “Forgot Password” link on Partner Central. A link will be emailed to you with instructions to reset your password. You can also email firstname.lastname@example.org.
10. Who do I contact if I have a question about an invoice that I see in APFM ePay?
We make every attempt possible to ensure that invoices are accurate. If an invoice needs to be revised please contact our accounts receivable department at 206-802-1500 or email AR@aplaceformom.com.
Do you have a question that hasn’t been answered? Feel free to email us at PartnerCentral.aplaceformom.com or comment below.