Earlier this year, SeniorAdvisor.com announced the winners of the SeniorAdvisor 2013 Excellence Awards. The winning communities represented the top 1% of communities on the site, according to the high ratings and positive online reviews they received from families.
Many communities since contacted the SeniorAdvisor.com team asking how they could win in 2014. SeniorAdvisor.com spoke with many of the winning communities to learn their secrets on getting rave reviews, and now they’re sharing those secrets with our A Place For Mom partner communities!
Winning strategies included fostering a healthy competition among staff members and turning them into review ambassadors, recognizing residents and families who wrote reviews with special events or gifts, and incorporating positive reviews into marketing and advertising material to get more tours.